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Returns & Xmas
IMPORTANT NOTICE DURING XMAS PERIOD
Returns Update: Extended Christmas Returns Period Until 3rd January
Orders of Pico Genie projectors placed between 14th November 2023 and 20th December 2023 will benefit from an extended returns period until 3rd January 2024. If a product is not suitable then please email us on or before 3rd January 2024 for an exchange or refund. Once you have emailed your returns request, return Items must be returned within 14 days of 3rd January.
DO NOT RETURN ITEMS PRIOR TO CONFIRMATION OF THE RETURN ADDRESS (In particular DO NOT return to the address listed on the website) as it will considerably delay the returns process if returned to the wrong location or warehouse.
Christmas Shipping / Delivery
Please be aware orders will ship out up to 20th Dec and then resume Fri 5th Jan 2024 with normal next working day delivery service.
You may place your order during that period which may also help getting your stock reserved during this busy time.
Please note that the shipping cut-off time on the 20th Dec is 12pm for most projectors.
Please enquire via live chat, email or call +44 (0)1924 589 589 if in doubt.
Christmas Out of Office
Please be aware from Sat 23rd December 2023 until Tuesday 3rd January 2023 Pico Genie will be out of office. Emails, live chats and calls will not be regularly monitored.
We offer a simple and easy returns service providing you with complete piece of mind and all our products come with a 12 month warranty.
In the event of any returns simply contact us on +44 (0) 01977 711 333 or email us using the contact form above to arrange the return and obtain the correct return address for your product (please do not return packages without phoning or emailing first). To avoid buying a projector / item that does not suit your needs we strongly advise you to call us before purchase so we can advise you on the best projector for your needs and environment.
When returning any package you must ensure all goods are properly packaged and boxed prior to return as any damaged goods cannot be accepted. You must pay for any return postage costs and if the goods are refused we reserve the right to pass on any charges for the return from the courier company. You must pay for any return postage costs. Only packages returned in pristine condition with all packaging can be exchanged or refunded.
Returning Non faulty goods:
We offer 30 days money back guarantee on our goods.
You can either arrange a free exchange for another product or request a refund.
If outside of this period we reserve the right to refuse the goods without refund or to charge a 20% restocking fee at our discretion although it is very rare this happens as we aim to resolve any issues with you directly. After 30 days, returns will only be accepted in the event the goods are faulty. Goods that are returned for repair in December/ January may require extra processing time due to the holidays.
Returning Faulty Goods:
All come with a 12 month warranty. Batteries (if in-built in the projector) are classed as consumables and include a maximum 6 month warranty. Any products must be used only with the original power supplies to avoid infringing the warranty.
If the product is within the warranty period please contact us on +44 (0) 01977 711 333. We will inform you where the goods need to be returned so we can arrange a repair. Please DO NOT send to any of the addresses marked on the website or this will considerably delay your return.
Claims for damage, delivery discrepancy etc. should be made within 24 hours of delivery - claims may not be accepted after this time. Please note, in cases of claiming for damage the product and the packaging must be retained for inspection, otherwise this may invalidate any claim submitted.
Only packages returned in pristine condition with all packaging can be exchanged or refunded. If any goods are returned in an incomplete manner or without pristine packaging, Pico Genie at it's discretion can either reject the returned item as incomplete and return the goods at the customers expense, or Pico Genie can choose to charge a restock fee of twenty per cent. Please check you have returned all small items such as manuals, cables, batteries, styli, etc. Pico Genie will do everything possible to facilitate any returns or cancellations. If you have any queries please contact us on +44 (0) 01977 711 333 or email us (using the contact form above).
Returning Goods From Outside the UK
Please note the customer is responsible for returning goods back to the UK at their cost whether the goods are faulty or unwanted within 30 days of order.
Its imperative that you contact us prior to return to obtain the correct paperwork to avoid double taxation on any returns otherwise returns maybe returned back to sender without the correct invoices.
VAT registration number is:
VAT No.: GB 939 712589
EORI No.: GB939712589000
DISCLAIMER: Any 3rd party sources used for estimating import duties and taxes are for information purposes only. We recommend that you seek confirmation before placing an order. We are not liable for any discrepancies between the price provided from above and your own calculation and cannot be held responsible for any resulting assumptions, costs or figures.