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Terms & Conditions
Here are our Standard Terms (for Trade Terms & Conditions please refer to the bottom of this page):-
Pico Genie is completely dedicated to your total satisfaction. If you would like to discuss any elements or register a complaint/provide feedback on the website please email us using the contact form above or Tel +44 (0) 01977 711 333.
Orders / Payment
You will be billed in your local currency.
Whilst it is our intention to keep our website up to date and error free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled.
All prices shown on our website include VAT unless you are outside the UK or VAT does not apply to your country. If unsure please go through the checkout and taxes will be confirmed at the checkout stage for your area.
Delivery charges are clearly highlighted prior to final payment and will depend on the speed of service you choose and delivery destination point.
We accept most credit cards including Visa, Mastercard, Maestro cards, Amex / American Express.
We use 128-bit SSL encryption technology to ensure that any information you transmit during the ordering process is secure. Your payments are secured to protect all personal information including credit card numbers, your address and any products you may order. We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
Orders and Cancellations
When you submit an order to us on our website, you will receive an email to confirm that we are processing your order. You will then receive a second email from us acknowledging your order has been shipped for delivery. You should check both emails for accuracy and let us know immediately if there are any errors. Neither of these emails constitute acceptance of the order by us. Your order will be accepted by us (and a contract will then be formed between us) when we dispatch the goods to you. Title to the goods will pass to you on delivery. Where you have redeemed a promotional code or any other offer ("a Code") against your order, acceptance of this order is subject to our verifying that the Code has been issued to you personally, that you comply with all the terms of the offer and qualify for the Code. In the event that the Code has not been issued to you for your personal use or you do not qualify for the offer, the price of the order will be adjusted notwithstanding any email or other confirmation that you receive. All orders placed through our website will be subject to our acceptance of the order. We reserve the right to decline any order for any reason.
Delivery / Shipping
See our Shipping Policy
See our Returns Policy
VAT / EORI registration number is:
Pico Genie is registered in England and Wales No. 6716921 Registered Office: Unit 2, Lister Park Industrial Estate, Off Green Lane, Featherstone, West Yorkshire, WF7 6FE. All rights in this website are owned by Pico Genie. Any unauthorised use, copying or modification is prohibited.
VAT No.: GB 939 712589
EORI No.: GB939712589000
Address: Unit 2, Lister Park Industrial Estate, Featherstone, West Yorkshire, WF7 6FE.
Pico Genie is a trading name of Personal Projector Ltd.
DISCLAIMER: Any 3rd party sources used for estimating import duties and taxes are for information purposes only. We recommend that you seek confirmation before placing an order. We are not liable for any discrepancies between the price provided from above and your own calculation and cannot be held responsible for any resulting assumptions, costs or figures.
Whilst we endeavor to ensure the prices on our website are as accurate as possible, we reserve the right to change a price in exceptional circumstances. If a price is corrected due to exceptional circumstances, customers will be informed of the change before payment is processed and offered the opportunity to cancel the order. Business Customers If you are a business, you will not export any goods purchased from us in contravention of United States of America export controls.
If you have a trade or credit account with us payment is due 7 days after the date of our invoice and we may charge interest for late payment calculated monthly at 4%. If you wish to return any goods that are not faulty we reserve the right to charge a restocking fee of twenty percent. Once we inform you where to return the goods you agree to return the goods to us within 7 days. In the event the goods are not returned after 7 days of notification we reserve the right to refuse returned goods without refund.
The use of our site and any contracts formed are governed by English law. We shall not be responsible to you whether in contract, tort (including negligence) or otherwise for incidental, special, indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non performance of our obligations under these terms and conditions including such damage as may be reasonably foreseeable at the date you order the goods.
Nothing in these terms and conditions shall exclude or restrict our liability for death or personal injury caused by our negligence. Our liability for any claim for loss or damage shall be limited to the sum paid by you for the goods. A person who is not a party to these terms and conditions shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.
If any provision of these terms and conditions is found to be invalid or unenforceable by a court the invalidity or unenforceability of such provision shall not affect the other provisions of these terms and conditions. We may assign or transfer any of our rights or sub contract any of our obligations under these terms and conditions to any third party.
You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with our specific permission in writing. We reserve the right to change these terms and conditions from time to time and any such changes will be communicated on our website.
There are from time to time links on our website to third party websites which we believe may be of interest to you. We do not have any control over the content of these websites nor can we be liable in respect of anything contained on these websites.
These terms and conditions govern the entire trading relationship between you and ourselves and will remain in force for the duration of our trading relationship.
All intellectual property rights (including use of trade marks) shall be solely owned by us. You are permitted only to use material on this website as expressly authorized by us or our licensors. Any unauthorized use of material on this site is strictly prohibited.
These Terms and Conditions supersede all previous Terms and Conditions, representations, undertakings and agreements (updated 2020).
The forums are available for everyone - you do not have to be an Pico Genie customer to use the forums. The content of the forums represents the forum users, it expressly does not represent the views of Pico Genie or its staff and Pico Genie cannot be held responsible for the views and the comments expressed in the forums. The above policies do not affect your statutory rights as a consumer.
- Purchases from your referral link cannot be used in conjunction with any other coupon code unless we have set one up for you
- Payouts will start once any 2 sales have been made using your referral link
- Payouts will be made quarterly in batch (30 days after the order has been delivered to the customer)
- Payouts are made via bank transfer. Please let us know your details
- Returns – any refunds or returns made will be deducted from any payouts
- We reserve the right to change our terms at any point
Trade Terms (via our trade/reseller portal or Trade Discounts)
This section applies only to our Trade / Reseller customers or to customers where we have discussed Trade Discounts on Trade Terms on a one-off basis.
Trade Terms apply to customers who are have been informed they are on Trade Terms or customers where Pico Genie have discussed Trade Terms / Trade discounts or informed the customer they are sold under Trade Terms (either by email, phone or on the order / Invoice).
Where Trade Terms apply, in these cases normal business to business terms apply rather than Consumer Contracts Regulations (previously Distance Selling Regulations).
The buyer accepts the discounts and is deemed to understand the products/services they are purchasing and goods can only be returned if they are faulty within the normal warranty period (12 months or more depending on the product usually) and cannot be returned if unwanted once purchased (30 day returns period does not apply).
All payments must be made by bank transfer. However If "credit card" is chosen as the means of payment instead of "bank deposit" (Bank Transfer), we reserve the right to refuse the order or charge an additional 2% on the total value of the order.
Orders can be placed using discount codes which we will provide prior to order based on the Trade Pricing provided.
Inspection of goods upon delivery
In the event there is ANY damage to the outer boxes whatsoever its really important that you get the courier to mark them down as damaged on their terminal. This makes any claims far simpler in the event of any damage. Please then take photos and timestamp them and send them over to us within 24 hours so we can process any claims if required.